If you booked through Red Rock Vacation Rentals:
At the time of booking you are given the option to add on our Reservation Guarantee. If you add this, you will be entitled to refunds and rescheduling options not otherwise provided to guests who have opted “out” of this program. Without the reservation guarantee you will have a zero cancellation policy and zero reschedule policy. There will be absolutely no refunds unless Red Rock Vacation Rentals is notified within 24 hours of the reservation being made. If you would like to add on this option post-booking, you can do so up to 24 hrs after the reservation was made.
The Reservation Guarantee allows for:
A full refund 15+ days prior to arrival for 2-5 bedroom properties.
A full refund 45+ days prior to arrival for 6+ bedroom properties.
For cancellations made outside of the 45 or 15 days, Red Rock Vacation Rentals refunds the entire amount of your payments made minus the cost of the reservation guarantee (which is only 7% of the total rent).
For cancellations made inside of the 45 or 15 day time frame, when refunds are no longer available, you will be allowed to reschedule your stay in that same property within 12 months, but no monies will be refunded. After the 12 months, all monies are forfeited.
If you have questions or concerns, please feel free to contact our office at (435) 703-9944.
If you booked through Airbnb, Marriott Homes & Villas, or an Expedia Partner:
These companies have different cancellation policies, please contact the company that you booked with directly to cancel your reservation.
Vrbo guests can contact Red Rock Vacation Rentals directly to request a cancellation.